Refund Policy

1. Overview

This policy explains how refunds may apply to subscriptions, setup fees and custom development work. The final commercial terms for each project should be confirmed in the applicable order, proposal or agreement.

2. Subscriptions

Subscription fees are generally billed for the agreed billing period. Refund eligibility depends on the plan, billing cycle and any written terms accepted at purchase.

3. Setup and implementation

One-time setup work may become non-refundable once implementation, onboarding, configuration or custom build work has started, except where an applicable written agreement provides otherwise.

4. Third-party charges

Fees charged directly by third-party platforms, communication providers, payment processors or hosting vendors may be subject to those providers' own refund terms.

5. Custom development

Custom work is governed by the milestones and payment schedule in the project agreement. Any cancellation or refund calculation will follow those terms.

6. Requesting a review

Send refund-related requests to info@automytion.com with your invoice or order reference and a description of the issue.