WhatsApp
WhatsApp Automation to Increase Conversions
A practical guide from the AutoMYtion Learning Center.
Why structure matters
A customer who asks a question is already giving you context. A good automation captures that context quickly instead of sending a generic menu.
Start with the top conversations
List the questions your team receives most often: pricing, availability, locations, documents, booking and follow-up. Build flows around the recurring patterns first.
Capture only useful data
Ask for the minimum fields you need to move the lead forward. Too many questions slow the conversation and increase abandonment.
Always define the human handoff
A production flow should make it clear when a person takes over — for example, when a customer requests a quote, raises a complaint or asks a question outside the approved knowledge.
Need help implementing this?
Use a real customer workflow from your business as the starting point for your automation brief.
Use a real customer workflow from your business as the starting point for your automation brief.